What Story Will They Tell?

“Our board would like you to come fix our Millennials.” The administrator of a small nonprofit was on the phone explaining that her organization established a “junior board of Millennials” as part of their succession plan. The Board of Directors, composed of Baby Boomers and Traditionalists, wanted these Millennials “fixed” to embrace the organization’s mission … Continue reading What Story Will They Tell?

Seasons of Change

“Prepare for exodus.” These were the words that came to mind during a workshop at the Outcomes Conference 2019. Every season of change should have a desired outcome. RiverCross, the ministry I lead, had come under the umbrella of a larger organization in 2015. We retained our 501©3 status, but operated as a ministry of … Continue reading Seasons of Change

Roadmaps for Success

Over the years, I have had the privilege of serving as a senior human resources executive in some of the world’s largest and most admired companies. During this time, I have observed that many companies and organizations spend significant resources and focus on building a robust leadership recruitment/selection process, but fail to invest adequately in … Continue reading Roadmaps for Success

Donation Abandonment

According to multiple studies, 50 to 70 percent of online donation attempts end before completion. Let’s put “donation abandonment” into real-world context. We pour precious resources –money, time and creativity – into finding like-minded donors and convincing them to view our website. These potential donors then click the “Donate” button, saying in effect, “Yes! I … Continue reading Donation Abandonment