During the pandemic, our leadership team put aside our very active effort to re-tool and rethink our key performance indicators (KPIs) and key performance factors (KPFs). Our attention was completely consumed helping our business partners and staff to get through crazy new challenges of ministry shutdowns and start-ups. Some schools are on round three; some … Continue reading Faithful Metrics
The year 2020 has been the most interesting, ever-changing and challenging year for me as a Human Resources Executive. Back in March of 2020, I was finishing a wonderful ministry trip to our office in Brazil, when I was informed that a virus was spreading across America and the world. At first, I was in … Continue reading Recharge, Reset and Refresh!
One of my favorite Bible passages comes from Luke 12:48: “… and from the one who has been entrusted with much, much more will be asked.” As a nonprofit leader, you are placed in a position to steward the resources that have been entrusted to you. Many leaders think of this in its most basic … Continue reading Stewards of Strategic Resources
“Our board would like you to come fix our Millennials.” The administrator of a small nonprofit was on the phone explaining that her organization established a “junior board of Millennials” as part of their succession plan. The Board of Directors, composed of Baby Boomers and Traditionalists, wanted these Millennials “fixed” to embrace the organization’s mission … Continue reading What Story Will They Tell?
Faith is not for the faint of heart. Like many cradle Christians, I had a well-defined identity in Christian spaces. I could slip in and out of it without a thought. It was adaptive camouflage. It was code switching. It was oddly satisfying to go from the “real” world to the “church” world, and to … Continue reading Translating Christian Leadership
“Prepare for exodus.” These were the words that came to mind during a workshop at the Outcomes Conference 2019. Every season of change should have a desired outcome. RiverCross, the ministry I lead, had come under the umbrella of a larger organization in 2015. We retained our 501©3 status, but operated as a ministry of … Continue reading Seasons of Change
Over the years, I have had the privilege of serving as a senior human resources executive in some of the world’s largest and most admired companies. During this time, I have observed that many companies and organizations spend significant resources and focus on building a robust leadership recruitment/selection process, but fail to invest adequately in … Continue reading Roadmaps for Success
Urgency and Impact! These are the two most important words to donors. Why do I need to donate to you now, and what is the impact of my donation? Eighty five percent of your donors will give you a smaller donation just due to the nature of your cause. Another 10% will give a larger … Continue reading The Key to a Donor’s Heart
If I asked you what you believed was the greatest threat to your faith-based organization how would you answer? Would your greatest concern be financial—how will you raise the money to sustain operations? Would your fear be more driven by the political realm as you see federal, state, county and municipal governing bodies across the … Continue reading Underground Fires of Conflict
According to multiple studies, 50 to 70 percent of online donation attempts end before completion. Let’s put “donation abandonment” into real-world context. We pour precious resources –money, time and creativity – into finding like-minded donors and convincing them to view our website. These potential donors then click the “Donate” button, saying in effect, “Yes! I … Continue reading Donation Abandonment